Shipping policy

📦 Shipping & Processing

At Rachel’s Hair Loft, each wig is made-to-order and carefully customized to ensure a natural, ready-to-wear finish.

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✨ Processing Time

• 7–14 business days for customization
• Orders may ship sooner when possible

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🚚 Shipping Time (U.S.)

• 2–3 business days via UPS
• Tracking information is sent by email once your order ships

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💕 What to Expect

Your wig will arrive:

• Fully customized
• Pre-plucked and styled
• Ready to wear — no stylist needed

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⏳ During High Demand

Processing times may be slightly longer during busy seasons (holidays, promotions, etc.).
If your order is affected, you’ll be notified.

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📬 Tracking Your Order

Once your order ships, you’ll receive a tracking number by email.
Please allow 1–2 days for tracking updates to appear.

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📍 Shipping Responsibility

Once your package has shipped, delivery is handled by the carrier.
For delivery updates or delays, please contact UPS directly using your tracking number.

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⚠️ Address Accuracy

Please ensure your shipping address is correct at checkout.
We are unable to guarantee changes once an order has been placed.